HPL Motors
About HPL Motors
HPL Motors
Customer Reviews
Reviews Summary
AI Generated
Customers overwhelmingly praise the garage, with many five‑star comments about friendly, helpful staff and prompt, value‑for‑money work. Common strengths are clear communication, quick MOTs and services, quality workmanship and useful extras like courtesy cars and collect‑and‑deliver. Recurring weaknesses relate to the online booking system (lost or cancelled bookings), occasional long waits or last‑minute changes, and a few reports of pricing discrepancies, cleanliness issues or poor complaint handling.
as always everything is great
Booked online and received confirmation of booking but when I got to HPL they said the booking never came through. Waste of time and had to book in the mot and service manually . This was a major inconvenience and time wasted.
Reply from 
We're really sorry for the inconvenience you experienced Omar. Just to clarify, the garage was notified of your booking as soon as it was made on 30th April at 2:56 PM, and we also sent them a follow-up reminder on 24th May at 12:31 PM. It’s the garage’s responsibility to liaise directly with customers regarding specific details, and we’re sorry to hear this seemed to have slipped through the net on their end. We understand how frustrating this must have been and truly hope it won’t deter you from using our service again in the future.
The MOT and service went smoothly. I had to replace a couple of my tires and HPL ordered the new ones and replaced them on the same day. Great service and highly recommended.
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