Evans Halshaw Citroen Doncaster
About Evans Halshaw Citroen Doncaster
Affordable servicing from Evans Halshaw Accompanying our extensive range of offers on new and used vehicles are a wide selection of services that offer a cost-effective way of keeping your vehicle in its best possible condition. Ranging from routine servicing through to essential repairs, our dedic...Read more
Free video vehicle health check report
0% interest free payments available
Quality car and van servicing at a price to suit all budgets
0% interest free payments available
Optional items may be suggested as per manufacturer recommendations.
Customer Reviews
Reviews Summary
AI Generated
Most reviewers are very positive, applauding friendly, knowledgeable staff, prompt and professional workmanship, clear communication (frequent email updates, videos and vehicle-health checks) and fast turnaround times. A smaller number report administrative problems — missed or unclear bookings and one motorhome MOT moved without notification — and a few mention card-only payments or feeling some jobs were pricey.
Motorhome was booked in for yearly MOT at 8.am. Was told by reception that we will be contacted once it was done to collect as it is a big vehicle and they don’t have room to keep it. The vehicle was there all day and after numerous phone calls not 1 person told us that the vehicle would be taken elsewhere for the mot to be done due to its size. I feel the garage could have told us this either when we dropped it off or on one of the calls made that day, and I would have taken it somewhere myself
Reply from Evans Halshaw Citroen Doncaster
Hi John, We understand your frustration and apologise for the issues you've experienced with your recent experience. We strive to provide our customers with a positive experience, and it's disheartening to hear that your expectations weren't met. We appreciate you bringing this to our attention and will use your feedback to improve our processes. Thank you, Evans Halshaw Customer Services
My experience is I will never book with my garage ever again. They did not book my car in as stated.
Reply from Evans Halshaw Citroen Doncaster
Hi Anita, Thank you for taking the time to review. Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide. I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward. Thank you, Evans Halshaw Customer Services
Reply from 
Thank you for your feedback Anita, we're sorry to hear about the inconvenience you experienced. We’d like to reassure you that we did everything we should have on our side to ensure your booking was correctly processed. The booking was submitted at 4:11pm on 30th June, and was sent to the garage immediately. Our system confirms that the garage opened the booking email at 4:12pm and again at 5:11pm the same day. So while we appreciate your frustration, it’s not strictly accurate to say the booking was not received. That said, we absolutely understand how frustrating this situation must have been, and we’ll be reaching out to the garage directly to find out what went wrong and to help prevent anything similar happening in the future. If you’d like to discuss this further, please don’t hesitate to get in touch with our team on 0330 124 3299. We’re here to help. Best regards, The BookMyGarage Team
Good communication car booked in at time suggested really friends people . Will definitely book a service with them.
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