Auto Express Services

Reply from Auto Express Services

Dear Lisa, thank you for your review. I think there has been a misunderstanding. As you say your car failed on brake pads and discs. This is considered a major defect. If the repair work is carried out by us we offer the retest free of charge. However if the vehicle is removed with work being carried out elsewhere we charge half the price of the original test.This is due to the fact we would need to completely re inspect the work that was carried out elsewhere in more depth to ensure safety and efficacy of the brakes. When a vehicle fails on minor defects the retest is free of charge but unfortunately we can’t offer free retests on major defects.We apologise for any confusion if you still need the vehicle retested after having your repairs carried out the cost would be half of the test fee

Reply from Auto Express Services

Thank you for your feedback, we’re genuinely sorry for the disappointment caused regarding the tyres. We understand how frustrating it must have been to pass them last year and then fail them after such a short distance. However, both front tyres had tears caused by separation or partial failure of their structure, which we classified as dangerous defects. The tyre damage was a result of the tyres hitting the curb, which we would categorize as driver error. Our priority is always safety, so we take these issues seriously and strive to ensure all assessments are as accurate as possible. We also appreciate your comments about the service cost and are glad to hear you were happy with the staff and overall experience. Thanks again for sharing your thoughs.

Reply from Auto Express Services

Thank you for taking the time to leave us a great review!